"Thankfully, Stewart Liff not only walks the ideas in this book, but he talks compellingly about them as well.  If only 5% of the managers in government follow the practices and exuded the spirit of this man and his book, government as we know it would truly transform.  My hope is that every manager in government gets a copy of this book and uses it to inform and shape his or her institutional legacy." Patricia McLagan, author and internationally known management consultant.